1 reviews | Active since Mar 2015
100% price escalation in just 2 years of contract
We are an IT Company (PCAID IT SOLUTIONS PTY LTD) Based in Ladysmith. We signed a contract with Nashua in 2015 for printer. initially when we received a quotation and when we signed a contract they told us that per copy charges for B&W will be 0.09c. However there was no mention of Price escalation on the quotation as well as when sales rep explained us about the contract. in just 3 months price was changed from 0.09c to 0.11c. and in just 2 years currently we are paying double the price (0.18c) as compare to the price on contract. Very bad response from Newcastle branch. upon few complain & calls they sent rep who agreed that this price escalation is not normal and i will try and resolve it. After a week he suggested us to keep the contract as is and sign another printer contract with cheaper rates. which we refused as we dont want to have two separate printer contracts.
now after a week when we tried calling they said that the price escalation is fair and there is nothing wrong with the pricing.
They are deceiving when it comes to signing up a contract. they sold printer on the basis of lower per copy charge but forgot to mention that it will be doubled in just two years and by the time contract is ended which is 5 years you will be paying almost 250% more then the original cost mentioned on the quotation.
we advise all our IT Support clients to preferably avoid them and have a look at the other service providers or be careful while signing a contract with deceiving companies like Nashua.
Hi Ishaq,
Thank you for bringing this matter to our attention. We will escalate this and someone will be in touch.
Kind regards,
The Nashua Team
Hi Ishaq,
Thank you for bringing this matter to our attention. We will escalate this and someone will be in touch.
Kind regards,
The Nashua Team
Hi Ishaq,
Thanks for bringing this to our attention. We'll follow up with the team.
Kind regards,
Nashua
Hi Ishaq,
Thanks for bringing this to our attention. We'll follow up with the team.
Kind regards,
Nashua
So that matter of escalation was left after trying to resolv for few months, now we have another situation where Nasua started to charge us extra R135 every month in the name of Service Charge, tried calling few times to get explanation for these charges, no one seems to know about it every time there is new reason given from the staff members
1 its bcs of call out ( suppose to be free however what evey month? When technician was called once only in last 2 years)
2 it's that what you signed on contact ( for first 2 years there was no charges only now ?
3 your contract was expired so now without a contract you have to pay monthly service charge ( why dont you inform us so that we can get rid of your ****ty machine and move on with life, we didn't agree to continue)
In short NASHUA = NIGHTMARE
So that matter of escalation was left after trying to resolv for few months, now we have another situation where Nasua started to charge us extra R135 every month in the name of Service Charge, tried calling few times to get explanation for these charges, no one seems to know about it every time there is new reason given from the staff members
1 its bcs of call out ( suppose to be free however what evey month? When technician was called once only in last 2 years)
2 it's that what you signed on contact ( for first 2 years there was no charges only now ?
3 your contract was expired so now without a contract you have to pay monthly service charge ( why dont you inform us so that we can get rid of your ****ty machine and move on with life, we didn't agree to continue)
In short NASHUA = NIGHTMARE