Grossly Unprofessional Service – Nashua Kroonstad

I hereby wish to lodge a formal complaint and to express my profound dissatisfaction with the grossly unprofessional service rendered by Nashua Kroonstad.

On 30 December 2025, a technician from Nashua Kroonstad attended to the printer at AFM Kroonstad after it had failed to print. The printer was allegedly repaired at that time. However, on 3 January 2026, when I again attempted to print an important document, the printer once more failed to function.

I immediately contacted Nashua Kroonstad, where my call was answered by an individual named Lourens. I clearly explained the problem with the printer and requested that a technician be dispatched urgently to rectify the issue. Lourens informed me that a technician would only be sent on Monday, 5 January 2026. I explained to him that the document was urgently required for Sunday. His response was dismissive and unhelpful: “We do not work on Saturdays.”

I then requested the name of the branch manager, as the matter was clearly urgent. Lourens stated that his manager’s name was Danie. Knowing Danie personally, and being fully aware that he is the technical manager, I again asked Lourens for the name of the branch manager. At this point, Lourens responded arrogantly and simply repeated that his manager’s name was Danie.

I made it explicitly clear that I did not have time for games and again requested the branch manager’s name. Only then did he curtly state that the branch manager’s name is Corné. When I requested Corné’s contact number, Lourens abruptly terminated the call by hanging up on me.

Approximately fifteen minutes later, I attempted to contact Nashua Kroonstad again, but Lourens deliberately did not answer the call.

My question to the management of Nashua Kroonstad is therefore the following: What concrete steps will be taken to address and prevent a recurrence of this unacceptable and unprofessional conduct by Lourens?