KN
Karina N
1 reviews | Active since Jun 2013
01 Sept 2015, 09:07
Disgusting Service and ******* Debit
WORSE service on the Planet and from sales people to manager they lie and treat customers like *******!<br> I cancelled the contract before it even began only to get a surprise of an ******* debit on my account!<br> Nashua Central debited my account without authorization and not only *******ly but 2 months debits!<br> <br> I am going to the Ombudsman to lay a formal complaint against this pathetic organization!
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Nashua Central's replyOfficial
01 Sept 2015, 14:56Hello Karina Namhing,
Nashua Central apologizes for the debit order that was processed from your account. Our Debit order mag tapes were processed on the 3rd August 2015 with instructions to deduct payments from our customers. Your machine was scheduled for collection on the 5th August 2015 as per you cancellation instructions. The full contract was cancelled by the 13th August 2015. Unfortunately our Contracts dept slipped up in instructing our financial dept to cancel the debit order for your account. All new accounts are as per our standard agreement are a double billing for new clients.
A credit note has been issued in your account for the amount of the debit order. Also a EFT has been instructed for the amount as repayment for the debit order deducted from your account. All this will be emailed to you as reference of this fact by our Contracts dept. You refund should reflect in your account within - 24 hours.
We again apologies for all the inconvenienced to you.
Nizam Hussain
Tel: ***
Nashua Central apologizes for the debit order that was processed from your account. Our Debit order mag tapes were processed on the 3rd August 2015 with instructions to deduct payments from our customers. Your machine was scheduled for collection on the 5th August 2015 as per you cancellation instructions. The full contract was cancelled by the 13th August 2015. Unfortunately our Contracts dept slipped up in instructing our financial dept to cancel the debit order for your account. All new accounts are as per our standard agreement are a double billing for new clients.
A credit note has been issued in your account for the amount of the debit order. Also a EFT has been instructed for the amount as repayment for the debit order deducted from your account. All this will be emailed to you as reference of this fact by our Contracts dept. You refund should reflect in your account within - 24 hours.
We again apologies for all the inconvenienced to you.
Nizam Hussain
Tel: ***
Nashua Central's reply01 Sept 2015, 14:56
Official
Hello Karina Namhing,
Nashua Central apologizes for the debit order that was processed from your account. Our Debit order mag tapes were processed on the 3rd August 2015 with instructions to deduct payments from our customers. Your machine was scheduled for collection on the 5th August 2015 as per you cancellation instructions. The full contract was cancelled by the 13th August 2015. Unfortunately our Contracts dept slipped up in instructing our financial dept to cancel the debit order for your account. All new accounts are as per our standard agreement are a double billing for new clients.
A credit note has been issued in your account for the amount of the debit order. Also a EFT has been instructed for the amount as repayment for the debit order deducted from your account. All this will be emailed to you as reference of this fact by our Contracts dept. You refund should reflect in your account within - 24 hours.
We again apologies for all the inconvenienced to you.
Nizam Hussain
Tel: ***
Nashua Central apologizes for the debit order that was processed from your account. Our Debit order mag tapes were processed on the 3rd August 2015 with instructions to deduct payments from our customers. Your machine was scheduled for collection on the 5th August 2015 as per you cancellation instructions. The full contract was cancelled by the 13th August 2015. Unfortunately our Contracts dept slipped up in instructing our financial dept to cancel the debit order for your account. All new accounts are as per our standard agreement are a double billing for new clients.
A credit note has been issued in your account for the amount of the debit order. Also a EFT has been instructed for the amount as repayment for the debit order deducted from your account. All this will be emailed to you as reference of this fact by our Contracts dept. You refund should reflect in your account within - 24 hours.
We again apologies for all the inconvenienced to you.
Nizam Hussain
Tel: ***