Contract Cancelled because he can't deal!

We have a nashua machine at our business and have had one for close to 10 years now. I recently requested a technician to connect the printer and my laptop through wifi. Immediately when the tech walked in the the door&I explained my need, he put his hands up and said he doesn't deal with servers and networks and its not his problem. This took me aback where a service provider would just say \that's not my problem!\" where he hadn't even tried to assist at all. Further, this person was wearing a nahsua shirt, meaning he was sent by nashua, to a nashua client, whom had specified the nature of the problem on the phone when logging the call. The tech got extremely irate that he couldn't answer any of my valid questions, and threw his hands up&literally walked out whilst saying \"I don't have to deal with this!!\"<br> I called his superior, one Arthur Pietske &explained the whole situation, he too got irate, told me in fact they will just cancel the contract on the spot&the machine was picked up by the end of that very day."