No Go Nanodog

I will NEVER advise anybody to buy from this place. Worst experience of my life. Bought an iPhone from them, when we tried to set it up it didn't want to do the setup. Took it back to them (within a couple of days of purchase), had to book it in, found out it had a factory fault. Nanodog.net refuses to refund me and just says they can't give me another phone. Now I'm out of my money and have no phone. Worse place ever!