Poor service

Laundry gone horribly wrong I had given Nannucci my daughters wedding linens for cleaning. This I did a while ago as one needs to be proactive for a wedding. On collection I didn't check anything because I trusted the brand.( Plumstead ) The day before the wedding we opened the bags and to my disgust I found that they came back in worse state than when I handed them it. It was a true disappointment as we had to camouflage the linens so not to be embarrassed by our Guest. I immediately emailed the customer services email and had no response. I emailed again on the Monday and still no response. I then decided to call the following day and a message was taken. AS at today " Friday " still no response and then decided to call again " The head office" where I spoke to a Berenice. I was the told that I had 24 hours to complain" what the heck is that" I trusted the brand and to tell me that was unacceptable. I explained how the lines cane back and she had a nerve to tell me about what Irons they use " I don't care" its not my problem. Asked me if I emailed and I say " Yes " and then said Mr Roberts will ONLY respond to emails he " will not call you" who does that when you own a business? The customer is always right " that's their policy" So as I am writing this I am going to take the linens back to the Plumstead Branch to be cleaned. I will NOT pay for these to be cleaned , so Mr Roberts I am waiting on your call. #disgusted # disappointed # poorservice # dirtylinens