Wrong order, uncooked chicken, poor management

I have complained on a number of occasions to Nandos via their Facebook page (via a message instead of writing on their wall to avoid bad publicity for Nandos). However nothing changes.<br> So this evening I decided to go into the store to meet with Benjiman, the manager who always treats my complaint in the correct manner. He was not there so I had to deal with Daisy. The worse face for Nandos ever! She refused to listen to myself and my fiance and was defensive so I decided that I will not waste my time.<br> We get home and firstly there is a piece of chicken skin in a burger which I took a photo of. Secondly the chicken is not cooked and pink in certain areas... this after my request for it to be cooked well done. Thirdly the chicken has no flavour and no extra sauce as requested.<br> I have previously complained about the \Call and pick up queue"... should not be there as the tellers serve the walk in customers and the call in customers just stand and wait... so what is the point of this service?? I stood there and saw the same thing happen this evening.<br> All in all terrible experience at the store and as a result of it being closest for us we always go back. Action needs to be taken!!"""