1 reviews | Active since May 2017
Wrong order REPEATEDLY (while standing in front of them0 whilst blaming the call centre
<p>On Friday (26 May 2017) we called in an order with the Nando's call center for delivery, (Nando's Glen Marais)</p> <p>The order taken down by the call center was 100% to the last item correct, all the special requested, all the levels of hotness etc, everything... </p> <p>We placed the order and waited for delivery, after about the first hour passed we received a call saying that our food will be ANOTHER hour late, which in the sense of the day, traffic etc can be understandable, but another HOUR, really...?</p> <p>Anyway... so after waiting for about 2 hours going on close to 2 and a half we received our food... after paying for both our food AND delivery my colleuge decided to check the order, just incase... AND tadam tadam, our order was wrong, non of the special requests were done correctly, non of the orders were the same hotness we ordered and the strips that we had ordered , they were burnt... and not "yummy flam grilled" burnt, charcoal burnt... </p> <p>We then took a little trip to the Nandos to try and sort this out, seeing as we have already paid, we would like what we ordered... </p> <p>The lady who assisted us, the one who has "some kind of superiority complex" about herself gave us more attitude than Kim Kardashian at a photo shoot... </p> <p>We explained to her and she corrected the order, or well so we though... </p> <p>The order, once we explained to her, in person, was once again wrong, we then told her and with more attitude she took the chicken and threw it back on the grill... as if it is our fault that they are incompitent and cannot read or follow insturction... </p> <p>We then spoke to another manager, a man, who after explaining the situation to ourself SEVERAL times kept on blaming the call center, but on the call center slip sent to their branch everything is in order, excatly the way we ordered it initially... </p> <p>After this manager kept on blaming the call center we decided that we wanted our money back and that we no longer wanted to deal with them or any affiliations to them, </p> <p>WELL DONE NANDOS GLEN MARAIS, WELL DONE, CUSTOMER SERVICE AND PEN TO PAPER AT ITS BEST NE</p>
Dear :Pierre Stravo
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Dear :Pierre Stravo
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team