wB
wesley B
1 reviews | Active since Apr 2015
09 Nov 2022, 17:26
wrong order ,missing items from order ,bad customer service
i recently ordered from nandos in florida roodepoort online when i received the order,firstly i found that there was no serviettes or eating utensils even though i requested both when ordering ,secondly i prdered a quarter meal ,specifying breast portion but received a leg portion ,i also when ordering asked for extra sauce but the meat was very dry and with no sauce at all when i contacted them it took me a full 15 minutes to finaly get hold of them .i ask for the manager on duty but all he could say was sorry and hell look into it leaving me with the ******* that they sold to me
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Nando's's replyOfficial
09 Nov 2022, 20:28 Dear Wesley, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We are therefore thrilled to hear that the service you received was worthy of a happy chirp, and thank you for the positive feedback. We will pass on your praise to the team concerned so that they can continue to provide you with the exceptional chicken and service you have come to expect. We look forward to welcoming you back at your favourite Nando’s restaurant soon. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply09 Nov 2022, 20:28
Official
Dear Wesley, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We are therefore thrilled to hear that the service you received was worthy of a happy chirp, and thank you for the positive feedback. We will pass on your praise to the team concerned so that they can continue to provide you with the exceptional chicken and service you have come to expect. We look forward to welcoming you back at your favourite Nando’s restaurant soon. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
wB
wesley B's updateReviewer Update
09 Nov 2022, 21:06which part of my review was positive ,read it again please ,unless the blind is leading the blind
wB
wesley B's update09 Nov 2022, 21:06
Reviewer Update
which part of my review was positive ,read it again please ,unless the blind is leading the blind