Wrong order every time
I placed an order a week ago at Nandos Sandton and the order had rolls but the order came with no rolls and the delivery guy said he will bring the rolls and he only brought them after 3 hours when I had already eaten.
Today the 15 Sep I placed an order consisting of 2* perri wedges and 2* quarter chickens with extra sauce and the order came with no extra cause and plain wedges (the worst thing is I had to repeat my order over 10 times because I could hear that the guy was just not listening to my order. I can not do this anymore, I love Nandos and I spend a lot it but the quality of the service is just ridiculous. I m really mad.....
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Nando's's replyOfficial
15 Sept 2017, 16:43There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)
Best regards,
Nando's's reply15 Sept 2017, 16:43
Official
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)
Best regards,