1 reviews | Active since Nov 2017
WRONG ORDER AND TOTAL LACK OF CUSTOMER SERVICE
ON 5 NOV I TRIED TO ORDER FROM NANDO'S GARSFONTEIN FOR COLLECTION. AFTER NUMEROUS CALLS THAT WENT UNANSWERED AND ONE THAT WAS ANSWERED AND IMMEDIATELY PUT DOWN IN MY EAR I SEND SOMEONE TO THE STORE TO PLACE ORDER IN STORE. ON ARRIVAL THERE WERE ONLY ONE CUSTOMER WAITING IN THE WHOLE RESTAURANT SO THE REASON FOR NOT ANSWERING AND PUTTING DOWN THE PHONE IN MY EAR IS QUESTIONABLE. THE PERSON READ THE ORDER TO THE CASHIER AND THEN I TELEPHONICALLY SPOKE TO SIYA S TO CONFIRM THE ORDER. THE ORDER RECEIVED - 4 X ITEMS WAS ALL LEMON & HERB WHICH SHOULD ALL HAVE BEEN MILD, RECEIVED A PORTION OF VEG INSTEAD OF THE PORTION OF WEDGES ORDERED AND THE AVO & PICKLED ONION WRAP HAD NO PICKLED ONION AND HARDLY ANY AVO. I SPECIFICALLY ORDERED IT WITH EXTRA CHEESE BUT NO EXTRAS WAS ADDED ON THE TILL SLIP. I PHONED THE STORE TWICE TO COMPLAIN WITHOUT ANY EXPLANATION OR PROPER APOLOGY FROM THEM. I FIND THIS VERY DISTURBING THAT AN ORDER REPEATED TWICE BY TWO DIFFRENT PEOPLE CAN BE CAPTURED AND DELIVERED SO INCORRECTLY. THE ORDER NUMBER WAS 467ON 5 NOV @18:57
Good Day Sir,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Good Day Sir,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)