1 reviews | Active since Jun 2016
Wrong order and getting attitude when phoning to tell them
<p>we asked them so nicely to pack 2 different orders and the cashier said no problem.When i received the 2x orders i still asked again if orders were packed correctly and i was told yes. I dropped off the one order with my sister and went home.When arriving at home i opened the order to unpack food so we could eat.When unpacking it i saw that the order was wrong.Pap sharing that i asked for had lemon and herb on and not mild like i asked.Also there was one kiddies burger meal not there.I phoned nandos and spoke to the cashier that helped me but she had a bad attitude saying "im listening".I then asked for manager and the phone was handed to a guy called paul. Explained the whole story to him and he said NEXT TIME i must come to him and he will make it right.What the hell??? I then asked him so my one kid must have no food ?He then changed his story.I even have a recording of the whole call as my phone records all calls.Did also explain that to paul.Now my chicken is getting cold while im waiting for my pap i had to order again.One kid tired and cant eat and go to bed because he doesnt have his food. This is unacceptable to get this kind of attitude after they made a mistake.</p>
Weve been waiting 50 min now and still no delivery.chicken already cold .Kid falling asleep without food. Thank you so much nandos
Weve been waiting 50 min now and still no delivery.chicken already cold .Kid falling asleep without food. Thank you so much nandos
Dear Andre Janse van Vuuren
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Dear Andre Janse van Vuuren
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team