WRONG ORDER AGAIN..
<p>Good day Nandos</p> <p> </p> <p>Yesterday I was at VANGATE MALL NANDOS, I ordered two meals .</p> <p>Qtr chicken and saucy rice , when I got home the order was incorrect they gave me spicy rice which is very dry .</p> <p> </p> <p>The portion of the rice was really upsetting they didn’t fill the small box , it’s not the first time I am getting this from this particular NANDOS .</p> <p>I called the store numerous times nobody answered the phone , this too is a norm they ignore the phone .</p> <p> </p> <p>YOU ORDER SAUCY RICE YOU GET SPICY RICE</p> <p>YOU ORDER QTR CHICKEN EXTRA SAUCE YOU GET NO SAUCE?? If you don’t want to give extra sauce for free maybe you must start charging people as we request it because by the time you get home the chicken is dry and its breast portion …</p> <p> </p> <p>Nandos is really expensive for them to give customers that is really upsetting and I'm sorry is not good enough this time. The shop was not even that busy . They literally s****ped the bottom of the pot to give me the rice. I CANT ACCEPT SUCH .</p> <p>When the staff goes on a break/lunch their food is twice what customers get and i must say the chicken portions too, nice a saucy but for customers who are paying you get the **** that was given to me.</p>
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Nando's's replyOfficial
07 Jul 2017, 13:23Dear Phozisa
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,
Nando's's reply07 Jul 2017, 13:23
Official
Dear Phozisa
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,