WRONG ORDER 3 TIMES IN A ROW

I am a loyal customer to the Chilli lane Sunninghill Nado's franchise. But when they get your order wrong three times in a row you begin to wonder why you keep going back. When I ask for a kiddies chicken and corn meal that is what I expect. When they get it wrong twice, you phone in only to deal with a laughing lady and not even a sorry. And finally when ordering food, getting charged for it and then when arriving home to see you have been charged for something that you didn't even receive becomes very upsetting. Quite a pity to have to stop going somewhere because the staff cannot get a call right or pack a bag right. Simply thing and now I will await a message only to say it will be passed to the relevant department. What a joke. My hard earned money thrown down the drain.