1 reviews | Active since Sept 2013
Wrong order
We went to the Garsfontein branch tonight. At first we ordered the Granadilla lemonade, but we were informed they don't have ice, then she got up and then said they will be able to make us the two as we ordered. We further placed an order for 2 chicken strips and rice (mild and lemon & herb) and one large spinach (lemon & herb). We got home starving, and upon opening the packet, there were 2 spinach and 1 chicken strips and rice. I had to phone and hold 5 minutes to speak to someone competent enough which advised they'll re-place my order and deliver... After 20min no one even bothered phoning to confirm my address. This is ridiculous and unacceptable. I want a refund for monies paid for food that I never received. Disgusting service.
Dear Chantell
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,
Dear Chantell
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,