1 reviews | Active since Jun 2011
Wrong food delivered
I placed an order through Mr Delivery for Nandos where I ordered amongst other things, peri-peri crusted wings and peri-peri chips. I received neither of these. Instead I was presented with lemon and herb wings and plain chips. when I raised it Nandos Broadway in Durban North, instead of correcting the order, said "...necessary steps will be taken to ensure that this does not happen again". No apology given. I am a paying customer and deserve to be delivered what I ordered. The statement made by Nandos Broadway does not correct their wrong. I have sat with that order from last week Friday to date. Notwithstanding the fact that I stated that I do not eat lemon and herb. The order confirmation clearly reflects what I ordered and it is not what I received from Nandos Broadway.
Annoyed to say the least.
Good Day Zama
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
Nando's Customer Care
Good Day Zama
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
Nando's Customer Care