PN
Palesa N
1 reviews | Active since Sept 2018
09 Nov 2021, 16:03
Wrong delivery not corrected
Today I ordered 2 lermon and herb quater chickens and 2 peri-tato salads from Nandos Scotsville, to my surprise the person who was delivering my food gave me 2 pregos.
I contacted Nandos Scotsville to complain and they directed me to uber eats and refused to assist. The lady jnformed me that there is nothing they can do.
I sent an email uber eats I am still waiting for a response after sending them a complaint and the images.
I couldn't return the order because I noticed after the delivery person left and the Nandos lady abruptly refused that I return the order to their store.I tried to get ahold of the driver but couldn't reach them.
I am dissapointed.
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Nando's's replyOfficial
09 Nov 2021, 18:34 Good day, Palesa There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply09 Nov 2021, 18:34
Official
Good day, Palesa There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,