WORTHLESS, DISGUSTING POOR (****) SERVICE
Went to Nando's Long Street at 1415 on Thursday 17 August 2017. Four (4) adults and five (5) children. Order number 318 totaling R544.50.
1. The food arrives on the table with no plates, no cutlery, no drinks. 9 people on the table with children that are hungry and the manager (Samantha) was called to explain why no plates were delivered to the table... It was only now after the food was delivered to the table that the staff went to WASH dishes for service to customers. 2. Water delivered to the table with NO water in the pitcher, just ice. 3. No cutlery for eating or dishing out.... 4. When cutlery and dishes arrived to the table, many were sent back to the kitchen as they were dirty and unclean. Sad and deplorable service. It appears the the staff and the manager are equally poorly and under trained to even serve a customer, and children. 4. The aircon unit was on a really high setting that even the manager was surprised of the setting...appears she had no idea of what was going on in the store and the floor.
So much can be said, but I will NEVER recommend or patron this store again. Sad that Nando's has built a good reputation in the fast food industry and the falling grace is the inefficient, poorly trained, ****py service from the staff members. Kindly note, I did not complain about the food or the taste...it is the **** service from the staff and the management.
Dear Farhad,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Dear Farhad,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)