WORST SERVICE ONCE AGAIN!!!!!!
i cant believe this is my 2nd official complaint with nandos festival mall!! <br> i placed an order today with a special request-extra sauce on my meat and asked for a speed point, an hour later i received my order with no EXTRA SAUCE-my meat was soo dry then the driver told me he doesnt have the speed point i should E-wallet the money to him.I refused especially when i didnt receive the proper order..i then called the customer service which takes orders on behalf of the store but they put me through to a number that doesn't exist, i then asked the driver for their number and he couldnt provide me with the number and said he doesn't have the number...im so shocked with the service i received as no one could help me.<br> <br> Please can i get a call to explain the BAD service iv received today?<br> order number is ***-Randy
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za