1 reviews | Active since Jun 2012
Worst Service ever from Nandos
On the 1 August 2015 at 2pm, I ordered a festive meal, garlic rolls and a 2L Coke. When I went to the cashier, I personally required the amount of time it would take for my food to be ready. She indicated no more that 10minutes. It was 45 minutes until I had to personally go to the kitchen and request my food as a matter of urgency. In a nutshell, my food came 50 minutes later. When the food had arrived, it was extremely cold. I had called the manager and requested that she feel the food and had indicated my concern around the time. Furthermore, my 4 garlic rolls were also cold with one that was burnt very badly. I immediately requested a refund on the meal. I was terribly horrified with what has happened. This was definitely the worst experience I have ever had with any Nandos.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***