HS
Hannes S

1 reviews | Active since Oct 2010

15 Dec 2021, 22:23

Worst service ever

I have placed an order for a meal with Festa Fries at 17:10. I was left waiting until 17:45 when I eventually received my order. The staff were standing about, chatting, with no sense of urgency or managing customers' expectations. Later I discovered that they have served me a bowl of rice which I did not order and do not eat. I am not impressed. Thank you Nando's, I will never call again.

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Replies (1)
HS
Hannes S's update26 Sept 2022, 21:52
Reviewer Update
Good day.

Thank you for the response, I have not had the opportunity to react.

However, the lukewarm response from the Manager left me no alternative but to ban the brand from my menu.

Your assistance was appreciated at the time.