Worst service ever

Yesterday (31/03/2015) at approximately 18:30 I made the horrible mistake of deciding to treat my guests from the UK to Nandos.. Since I work in a corporate off Jean Avenue I decided to try the new branch at Jean Avenue crossing. We were a group of 7 people. The food came in stages, so some people got their food before others. I specifically asked for the food to be well done & stressed this with the cahier who promised that it would be prepared to our specifications. The food was raw & poorly prepared. It did not all come at once. The waitress could not offer any explanation & kept me waiting for 20 minutes to meet the manager 'Neo'. He was rude & unhelpful, he offered no explanation & laughed off our concerns. He then refunded part of the order since some of us had already started our dinner. I must add nobody finished theur food as it was not prepared well at all. <br> <br> I have eaten at Nandos in SA & abroad several times but I doubt I will frequent this brand again after the awful food & pathetic service. Needless to say my guests were hungry & I took them to Burger King for a quick meal. Thank you Nandos for ruining a perfectly good evening.