TM
Thabani M

1 reviews | Active since Feb 2017

27 Feb 2017, 19:37

Worst service ever.

<p>I recently went to Nandos, the one in Hillbrow and i received the worst service ever. i think the lady's name was Tess or something like that and she was light in complexion. I stood in the que for about ten minutes and there was only one cashier operating when others where busy counting drinks from the fridge. when it was finally my turn she asked me to come through but before i could order, a gentleman just came and cut the line and when i asked her she said that the gentleman was a regualar and she thought i was was waiting for someone which is an excuse and she never apologised. i found her bahaviour very rude and Nandos is a big company which means they should offer training to their staff so that they know how to correctly communicate with customers. I, myself is a manager and i will not allow such behaviour because it makes the company's image bad and she should work there because she wants wants to not that she just want to pay her bills at the end of month. Me and my girlfriend are regulars to that Nandos and i do not think i will be going there anymore so that i can be disrespected like that.</p> <p> </p> <p>Thank you</p>

0
Replies (2)
Nando's
Nando's's reply28 Feb 2017, 17:24
Official

Dear Thabani,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)

Nando's
Nando's's reply28 Feb 2017, 17:24
Official

Dear Thabani,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)