Worst online service experience

Worst service, ordered online at 12:30 and even paid for delivery. The order was supposed to arrive at 13:20, I realised I couldn’t track the driver and called the restaurant at 13:30 to find out where the driver is and the store responded by saying there’s no drivers to pick up my order so it’s either I cancel my order or come and fetch it. This was quite disappointing on my end because I have spent extra on making means to fetch the order by requesting for an ehailing service. I arrived at the store and my order was cold. When I arrived at the store I was told the online transaction would be cancelled and I’d get a refund in my account and I had to pay again for the order I was picking up and I have not been refunded for the online order .