NW
Nicolene W

1 reviews | Active since Mar 2015

15 Aug 2015, 22:25

WORST Management

After placing an order ( 1 x Spicy strips and rice, chicken well-done with feta) over the phone for pick-up, we arrived went through the drive through to think we'll just quickly pick up our order on our way home. <br> <br> After paying we checked to see if the order was correct as this has happened more than once before, where we paid for but don't get any feta with our meal. <br> <br> I don't understand how this happens every time. I won't go back to Nando's at Menlyn Park ever again, as this is the most useless service I have experienced from the same Nando's franchise, on several occasions. <br> <br> After what was another 25 mins I had to wait for management to resolve the issue. This is just so disappointing and a waste of time.<br> <br> Something must be done about this asap, so this doesn't happen to anyone else in future...<br>

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Replies (1)
Nando's
Nando's's reply16 Aug 2015, 11:02
Official
Hello Lebbani,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)