YM
Yusuf M

1 reviews | Active since Oct 2016

11 Oct 2016, 13:25

Worst food

<p>On Tuesday 11th Oct. I made a mistake by ordering Nandos. I ordered strips and rice and a coke. I get there, my order is ready, very good. Then i tell the cashier i want a buddy coke. She says she can't do that as it is written on the order that it is a can i want. Buddy is R17.50 can is R15. She probably was just too lazy to make the adjustments. I left it at that. I took my order and went back to work. I open the box and find it half empty with just 4 tiny pieces of chicken. I phone the guys there at Nandos and speak to the manager. He asks if i can come there. I told him i can't, he must sort out their mess up. He says ok on my next order he will give me an extra piece of chicken. Literally just one piece of chicken. Sad to say, there won't be a next order. And hubcaps is just next door and they make a beautiful dagwood sandwich. Well Done Nandos.</p> <p> </p>

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Replies (1)
Nando's
Nando's's reply11 Oct 2016, 16:00
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.


We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,


The Nando's customer care team


Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)