worst experience ever from Nandos

On Thursday the 31st of March my boyfriend and I were at the airport as he was going on holiday to Europe to celebrate his birthday which was on the 1st of April. I went to send him off as we were very early we decided to sit down and have something to eat. I ordered 3 wings and chips as a take away and my boyfriend ordered 1/4 chicken, wedges and a drink. <br> <br> We placed the order at 17:07 when I checked the time it was 17:45 and still our order hadn't arrived so we decided to cancel the order as we had to go and prepare for my boyfriends flight secondly no one was paying attention to us.<br> <br> When we got to the counter to ask for a refund the lady at the till didn't even apologise for the inconvenience caused she told my bf that she'd deduct the money for the drink, because of her attitude he told her he doesn't want it as he was planning to have it with his meal. She called the \manager\" who did nothing and the teller loudly told the manager, 'just give him his money so he can just leave'. She was very disrespectful and rude. I'm utterly disappointed."