1 reviews | Active since Oct 2018
Worst experience at Nandos ever
Good Day
Last night I had the worst experience ever . I went to Nandos Promenade I took a family meal with four side s and a 2lt cooldrink and asked if I may have 2 butter extra as my husband takes a lot of butter on his roll. I was refused and told that I must pay R2 if I want butter. I asked why and I was told that I get the sauce free so I must pay for the butter . I advised Olly ( manager ) that I’m sure she could give a butter as we bought a family meal and she was so adamant saying we must pay R2 and if we want 2 butter we must pay R4. I went to Nandos to have a nice evening with my family but not only was it a disaster . the wedges was horrible. it looked like it was make from old potatoes. we got our food first then had to wait 5 minutes for the plates. another 5 minutes for the cool drink. this experience was so horrible that I would like to lay a formal complaint as this is not Acceptable.
They say the customer is always right how can this be if I was refused butter. This is concerning, how can a customer be treated like this. We dine out and pay for what we want, now to get told no for butter . This has by far been the worst experience ever , and to top it off I was told that there is nothing she can do if I’m unhappy but that is just the rules. If this is how Nandos treats there regular clients then I would not recommend anyone to purchase rolls there nor dine there. This is UNACCEPTABLE
Dear Sumaya,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Dear Sumaya,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)