Worst customer service at Nando’s Riverlands!!!

We decided to try the new Nando’s Riverlands, but unfortunately, it turned out to be the worst Nando’s experiences we’ve ever had.

We placed our order and waited around 20 minutes before the food arrived, not unreasonable, but what followed was unacceptable. I requested cutlery, and the waiter simply never brought it. After waiting, my partner had to get up and fetch our own cutlery, all while still waiting for his milkshake, which also never arrived until he eventually went to get it himself.

Throughout our meal, the waiter did not acknowledge us once. He was busy serving the table next to us, where he even dropped a burger on the floor while serving them. When I finally got his attention and asked about our cutlery, he apologized and claimed he had asked someone else to bring it, which was clearly not true because he’d just forgotten about our table.

It honestly felt like there was no coordination, no attentiveness, and no basic customer care. It was actually a complete mess. For a brand we love and support, this was very disappointing.

We wanted to give this new branch a try, but after this experience, we won’t be back. I’d much rather stick to the other Nando’s branches that know what good service looks like.

Very upsetting and not at all what we expected from Nando’s.