Worst customer service

I order ever Friday in Greenstone, every time I order my order is always wrong and I’m using the app, last week on the instructions I requested my meat with no skin to my surprise my meat has skin to the 13/03/2025 I requested mild breast, when I open my order my meat is hot, this are few incidents, there is a lot, so I phone to complain, the manager said he will call me back after 30minutes like really now I had to wait so he eventually call and he said it’s best to order in store than on the app that will help to get the accurate order, what is then the use of the app. If using the app the order is not going to be accurate. He was telling me but the slip says it’s Mild I now have to take a picture of what I received cause it was back and forth.