mK
mellisa K

1 reviews | Active since May 2013

15 Apr 2017, 16:53

WORST CUSTOMER SERVICE

<p>How cheap and how bad can u get. I have always concidered myself a loyal customer . ordering everyday but was shocked when i asked them for sauce as i did not get any with my order and good enough the lady gave me one sachet but when i asked her for a extra one i was given the longest speech on how a customer is only allowed one sachet and only if u buy chips or wedges . really nando's how cheap are you </p>

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Replies (1)
Nando's
Nando's's reply15 Apr 2017, 17:51
Official

Dear Mellisa

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)