1 reviews | Active since Jun 2019
Worst Customer Experience at Nandos in Parow
I have had the WORST experience as a regular customer at Nandos in Parow, Cape Town on Saturday 18 May 2019. When I placed my order and paid via the POS device, the transaction was approved but the staff member told me that the transaction declined on the system. I showed her the transaction was processed on my account and she insisted on me to insert my card again because the reversal will be processed within 24 hours. This resulted in a transaction been processed twice on my account. I have taken my bank statements and details on numerous occasions to this branch in Parow and always resulted in "Sorry Sir there is nothing we can do. We have to wait until the payment has been reversed". I have also escalated the matter with the bank. It is now 18 days after and I still have not received my money. Can anybody assist me please???
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
By when can I have more feedback on this matter?
Regards,
Abri
By when can I have more feedback on this matter?
Regards,
Abri
I still do not have feedback on the above matter. It is almost a month later that this transaction was processed in error.
Please advise urgently.
I still do not have feedback on the above matter. It is almost a month later that this transaction was processed in error.
Please advise urgently.