1 reviews | Active since Mar 2016

30 Aug 2018, 20:19

Worst Chicken

Item: Nando's
Rating: 1
Author: Dayalan N

Absolutely rude service from Pravin who claims to be the store manager. I made a special request for the chicken to have extra basting . The chicken and rice was dry as hell!!! I called Pravin and he refused to give me his surname. I recorded my conversation with him because he was so rude. My family and I had to eat dry chicken. He have no customer service experience whatsoever!!! I am going to post this recorded conversation I had with the manager to let the people know not only we being ********** but the service is pathetic as well.!! I want the owner of the store to contact me asap to play the recording for him...

Helpful (0)

Replies (7)

Dayalan N's updateReviewer Update

31 Aug 2018, 16:25

Still no feedback

Dayalan N's update31 Aug 2018, 16:25

Reviewer Update

Still no feedback

Nando's's replyOfficial

31 Aug 2018, 19:19

Dear Dayalan,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Best regards,

Nando's's reply31 Aug 2018, 19:19

Official

Dear Dayalan,

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Best regards,

Dayalan N's updateReviewer Update

03 Sept 2018, 05:00

Spoke to Lete who advised she will escalate this matter with urgency and still no response!!!

Dayalan N's update03 Sept 2018, 05:00

Reviewer Update

Spoke to Lete who advised she will escalate this matter with urgency and still no response!!!

Dayalan N's updateReviewer Update

03 Sept 2018, 16:24

So Lete calls me to tell her again which store the meal was purchased from... It seems like she did not understand the first time... Service is poor

Dayalan N's update03 Sept 2018, 16:24

Reviewer Update

So Lete calls me to tell her again which store the meal was purchased from... It seems like she did not understand the first time... Service is poor

Dayalan N's updateReviewer Update

03 Sept 2018, 16:58

I received a call from Promise Dlamini who says she is the manager in Nandos newlands. I asked her to not refer me to the area manager I want to speak to the general manager. She says she have to refer me to the area manager. I said I want to play the recording for Kevin who is the General Manager and not the area manager. Please escalate this complaint to the general manager !!!

Dayalan N's update03 Sept 2018, 16:58

Reviewer Update

Dayalan N's updateReviewer Update

04 Sept 2018, 17:49

Received a call from George and he said he will get the general manager to call me and guess what no call received.

Dayalan N's update04 Sept 2018, 17:49

Reviewer Update

Received a call from George and he said he will get the general manager to call me and guess what no call received.

Dayalan N's updateReviewer Update

05 Sept 2018, 05:05

I am lodging a complaint on Facebook with the copy of the recording. Tired of waiting for a general manager to contact me !

Dayalan N's update05 Sept 2018, 05:05

Reviewer Update

I am lodging a complaint on Facebook with the copy of the recording. Tired of waiting for a general manager to contact me !