DN
Dayalan N

1 reviews | Active since Mar 2016

09 Jul 2018, 16:59

Worst Chicken

Every time I am going to Nandos either newlands or Springfield they telling me the special is sold out and I go there about 11:30am and this is ridiculous and the advert is all lies and doubt they make 100 meals by 11 or 11 30 because they only open at 10am. Waste of my petrol and poor service !!!

0
Replies (8)
Nando's
Nando's's reply09 Jul 2018, 20:50
Official

Good day Dayalan

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)

DN
Dayalan N's update10 Jul 2018, 05:29
Reviewer Update
Still no feedback... pathetic service !!
DN
Dayalan N's update10 Jul 2018, 09:42
Reviewer Update
i get a call a short while ago by Seipati who is an agent and got no customer service experience whatsoever. i ask for the area manager to call me and she tells me she cannot get an area manager to contact me but a team leader.... disgusting service !!!
DN
Dayalan N's update11 Jul 2018, 09:32
Reviewer Update
Still no feedbac****
DN
Dayalan N's update12 Jul 2018, 10:31
Reviewer Update
Uriel called me to advise she will investigate the matter and provide feedback... Then Prudence called me and she seems like she don't know what she is doing. Please can Uriel call me with feedback today
Nando's
Nando's's reply12 Jul 2018, 14:13
Official

Good day Dayalan,

Your query has been escalated to Uriel and she will make contact with you during the course of today.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)

DN
Dayalan N's update12 Jul 2018, 16:26
Reviewer Update
So I received a call from the Area manager Raveen.... firstly he did not have the full details.. he just tells me about the terms and conditions which Uriel already explained to me... Then he calls me and apologise and he says he will investigate the matter. Now I receive a call from a person who cannot even speak properly asking me what clothes I was wearing. i told the lady I am irate and asked her to get the owner to give me a call. This is absolute bull**** and the way this matter is being handled as though I am a ********. Please get the owner of Nandos to give me a call
DN
Dayalan N's update13 Jul 2018, 16:53
Reviewer Update
Absolutely pathetic service by a person who claims to be the Area manager Raveen!!! He got no ways of speaking and he needs to go for training ... will never by Nandos again and I will post on all social media platforms the horrific service received