Worse service

We ordered food on the Nando’s app yesterday which was the 1st of January around 5/6 in the evening, couple of minutes later we get a call that the driver ran with our food and they can’t get hold of him. They’ll prepare another order, we are fine with it. 30 minutes later after the first call we get another call from customer service saying the restaurant is closed and they can’t prepare our food now it’s late for us to order food anywhere else. The following day we do a follow up, we hear nothing from this restaurant we do a follow up around 1pm, takes them an hour to get back to us, we are told they did a refund of which it will take 24hrs. We didn’t want refund but our food, they didn’t even bother communicating, we had to force all this out of them. Horrible horrible service