worse experience ever with Nandos hillcrest

we ordered food to the value of R818.80 this afternoon ,after the paying the driver without checking the order we realized we were billed an extra R49.90 for a meal that we didn't receive but it doesn't end there....it just gets more ********** all the chips we received was extremely hard and not edible, so I decide to call the store only to be assisted by the most horrible human ever, Jacob Geyser, this arrogant jerk shouldn't even be allowed to speak to customers let alone be given the title store manager. He has no customer service s****s at all ,some one should take a full chicken (extra extra hot) and slap in the face with it for he's pathetic attitude,he advised he's aware of the problem with the chips as he received many complaints ,its under investigation, so I question him as to why he's still selling the chips if he knows there is a problem ,he's reaction was just so appalling-he asks me what would I like him to do ??? I mean is this jerk for REAL???how do you even ask a paying customer this ...he then tells me he reviewed the camera and all items ordered was packed an he knows he's driver didn't take the order out of the packet -that right there implies that Im a cheap skate looking for a free meal of which I take serious offense too -FOR PETE'S sake its payday -we have money- we just paid R818.80 why would I try an skeem a free meal ...when I requested for a copy of the footage he tells me I need to open a case ,this fool was able to waste money on fuel and send the driver back to collect the chips from the bin but was not able to refund the R49.90 for a meal we didn't receive....I hope the individual that deals with the complaints at Nandos addresses this issue is able to provide me with feedback that will restore my faith in Nandos and I wish I never have to deal with a ghastly human like Jacob ever again.