Worse Experience Ever!!!!!!
<p>Last night at about 6pm I placed a telephone order at Nando’s Kloof Street Cape Town.</p> <p>The person who answered the phone, could simply not get the order right!! It was so frustrating! After repeating the order back and forth to each for about the sixth or seventh time, I had hoped he had it correct. When I arrived at the Nandos, the restaurant was in CHAOS!!! Four Mr Delivery Guys trying to get the orders! Orders that the Nandos staff were struggling with!!! After waiting for quite a bit, people in the queue just turned around and left. Food was being returned from within the restaurant because the orders were incorrect! People inside the restaurant had to come up and ask for cutlery because no cutlery was received.</p> <p>I got my order….and fearing the worse, the order was incorrect!!!! The manager, who is also busy working the grill, then proceeds to correct the money part of the mistake, by giving me money before I had even paid!!! I was almost prepared to walk out, without the food!!! Dismayed by the chaos!</p> <p>Got home, the food was HORRIBLE!!!! Soggy burgers which were more like mush! Peri wedges that had the top 2 wedges only covered in peri spice! Uneatable coleslaw with not a shred of carrot! And on top of everything, the food was ice cold despite arriving in the 15min timeframe I was given!!!</p> <p>Suggestions:</p> <p>Employ someone who is competent in taking clear orders on the telephone<br />Employ someone who can work a cash register and front desk<br />Employ more capable staff instead of 5 people screaming at each other because the kitchen is a visible circus to the customers!!!<br />Have a manager whose job it is to manage the staff and not whose job it is to grill chicken!</p> <p>I actually feel for the poor manager!! His job looks more like a circus ring leader whose got no control of the clowns!!!!</p> <p>NANDOS, your food is so expensive because you say its quality!!! What I got last night was total *******!! A cardboard McDonald burger would have even been better!!!</p> <p>Last time I will EVER order there!</p> <p> </p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)