SG
Shaaista G

1 reviews | Active since Apr 2011

14 Dec 2015, 07:58

will never be visiting this branch again

saturday 12/12 i had visited this nandos with my partner.<br> is was fairly full and there was a small table we sat at, i had noticed a gentleman with little kid was almost done at the 4 seater and i was awaiting their leave in order to use that table.<br> while the waiter was cleaning the 4 seater i approached the table with my plate, spamandla was well aware of my presence and began asking the waiter to call 4 people to the particular table. (not they were already seated) i then told him i will be sitting here, he ignored me and continued to get the attention of a waiter to call those people to the table. i raised my voice and told him that i will be sitting on the table, he rep**** that i cant sit on a dirty table.<br> my partner arrived to join me at the table after explaining to her what happened she called him and asked what was the problem he continued to say we cant sit on a dirty table with an attitude too. a small argument ensued between them, at this point i was completely enraged and decided to leave restaurant, however my partner managed to get me to sit down and finish the meal since we had already paid for it. i am surprised that a manager behaves in such a manner. UNACCEPTABLE!

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Replies (1)
Nando's
Nando's's reply14 Dec 2015, 08:35
Official
Hello Shy01,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)