1 reviews | Active since Nov 2016
What happened to customer satisfaction ???
<p> Me & my partner visit Nandos atleast 2 time a week since we moved down to the South coast and always received good food and service but this started to go down the drain when we started to experience difficulties receiving the food we always order as we were told that they cant mix the lemon & herb with mild as it will result in food poisoning...how in this world could spices & herbs result in food poisoning ??? Yesterday we went there again and were rudelly told by the manager that i lie and that it never were made like that in his store ever and that it wouldnt be done...same story of food poisoning...I have the slips of previous orders where it wasnt a problem to order it like that -and as result we were turned away to explore other fast food restaurants and ended up at Steers which had no problem to mix the lemon & herb with mild on the chicken. Is this the way that Nandos operate or is my mere 2times a week purchases just not that important to them ? Please tell me if i should not in the future do the 28km (round trip) to Nandos as the will just chase me to other fast food places where they acctualy care about what the client wants to eat and not forced to !!! Is this what i can expect from Nandos in the future ???</p>
Dear Estian de Beer
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Dear Estian de Beer
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team