What happend to customer service?

I place a large order online, which worked perfectly. In fact, it was super quick and easy. However, I had arranged for collection from the Sasolburg branch. When I arrived, the staff just went on about their business. Finally, without saying a word, one lady walked around the counter to me with a bottle in her hand and just pointed it towards me. When she pushed a thermometer against my arm, I realised that she meant to spray (sanitize) my hands. Upon doing this, she turned, walked back behind the counter, to a till furthest from me and just stood there watching me. I politely asked for my order but unfortunately forgot the order no at work. I finally walked out with my order. The sighs and abrupt way I was addressed was totally unacceptable and Nandos Sasolburg, has lost another client. Customer Service is a must in any business but I was treated with disrespect and as if my business was not wanted.