JM
JOEY M

1 reviews | Active since Oct 2017

03 Oct 2017, 13:13

waiting... for nothing

after placing an order at 11;02 am, it arrives at 12;25pm. INCOMPLETE. Not to mention that i called 3 times before i got any answers, but eventually getting through to a managers' cell whom isnt EVEN on duty. i did speak to him, but he then hung up before I could give him my details. THIS IS COMPLETELY UNACCEPTABLE!

0
Replies (1)
Nando's
Nando's's reply03 Oct 2017, 19:54
Official

Dear Joey,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)

Best regards,