BN
Brenden N

1 reviews | Active since Oct 2017

08 Nov 2017, 10:36

Waiting for an hour for cold food

I purchased a full chicken, chips,rolls, and livers, and we waiting for 45mins, in a sit in order, to have it bought to us cold, when the waitress was informed of this, she said must I warm it for u, I pay for hot food, then i'm asked if it must be warmed??

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Replies (1)
Nando's
Nando's's reply08 Nov 2017, 17:35
Official

Dear Brenden,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)