PN
PJ N

1 reviews | Active since Mar 2010

30 Jun 2017, 21:43

Waited over 2 hours for delivery

<p>Called nandoes tongaat just after 6 pm on 30/6/2017, ordered one full chicken @ R125 and R 25 for delivery. Spoke to someone whos name sounded like Demitry. I can send you the recordings if you want for you to hear the name. He said delivery is 35 to 45 min.</p> <p>Called again and spoke to him again @ 7:31 pm, he said I must hold on but put the phone down.</p> <p>Called again and spoke to Sandy, she said she will find out and call me back, she didnt. I called back eleven times thereafter and no one answered.</p> <p>Delivery man came at 8:23 pm. While I was making the payment his passenger threw an empty soda bottle out of the car onto my driveway.</p> <p>Pathetic service.</p> <p> </p>

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Replies (1)
Nando's
Nando's's reply01 Jul 2017, 15:36
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)