CD
Chris D
1 reviews | Active since Oct 2013
30 Mar 2015, 20:53
Waited forever for my delivery
I called Nandos at 19:07 for a collection order, in the called them 2 minutes to change it from collection to delivery, I gave them my address where they should deliver the food. Over an hour later I still have not received my food, I called the call center a number of times to find out how far the delivery was, they kept on telling me that the driver is not back to deliver other orders. Why was I not told about the shortage of drivers in the beginning, I could have just went to the store myself, in which I ended up doing at 20:45 because I still had not received my food.
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Nando's's replyOfficial
31 Mar 2015, 11:12Hello Chriszola,
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62148 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62148 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Nando's's reply31 Mar 2015, 11:12
Official
Hello Chriszola,
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62148 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62148 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***