1 reviews | Active since May 2012
WAITED FOR MORE THAN 25 MINUTES FOR DELIVERY
Nando's at this branch takes customers for granted. I placed an order (Double burger with cheese and a regular side = R86.80) last night and got an sms confirmation that it will be delivered by 08:30 and I waited until that time still it had not been delivered, I decided to go to bed by 20:50 and switch off my phone since the store has failed to honour the agreed time. The driver got to my place only at 20:55 and by that time I didn't want the food anymore as chances are it was cold. This is not the first incident the last time something similar happened and I got cold food and this was brought to the attention of management and I am disappointed to say few months later nothing has improved. At that time it took a longer time. Why do you send SMS confirmation stating the time that you know very well that you will not be able to honour? Making a customer wait for that long and still no word about the delay was very rude and unprofessional. Anyway I am done with your store will buy from Park Station or Carlton Centre.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***