MM
Mpho M

1 reviews | Active since May 2016

01 May 2019, 16:50

Waited 50min and still no food

Pathetic service received at nandos horizon, we placed our order and had to wait over 50minutes - no food ended up asking for a refund. Nandos horizon is pathetic the only nice thing about the place is the Ambience. No one cared to even ask about our order let alone give us the drink we ordered. See me coming to this place again **** mr

0
Replies (1)
Nando's
Nando's's reply02 May 2019, 11:45
Official
Good day Mpho,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)