1 reviews | Active since Mar 2017

24 Mar 2017, 19:08

Very unhelpfull consultant

<p>I have just called your contact centre on ********** 339 & spoke to a very unhelpfull consultant. It is highly impossible not to locate an address that is within a surburben area. </p> <p> </p> <p>First of all I had to be silent to her change of tone when I told her my name & secondly instead of her getting assistance in terms of her own system problems in not locating my address she assumes I can collect the order. I am a mother sick in bed & trying to make a special friday for my sons & yet she assumes I should just collect my orde. Why would I call in the first place if I was able to collect the orde. Very unhappy customer for the terrible service and *********** consultant you have in you have.</p>

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Replies (1)
Nando's
Nando's's reply25 Mar 2017, 20:29
Official

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.