Very Dissapointing Nando's Parktown

I regularly order from Nando's Parktown (virtually every week), typically getting a full chicken and 2 to 3 sides. However, I was extremely disappointed with my most recent order on Friday evening. Upon arriving home, I discovered two burnt drumsticks—one of which had half of the meat missing (I have photos to prove this)—and, most concerning, one whole piece of chicken was missing. Essentially, I received only 7 out of the 8 pieces I was expecting.

Returning the order wasn't an option for me, as I live in Midrand, and I choose Nando's Parktown for its proximity to my workplace.

This level of service not only lets customers down but risks losing them permanently. Unfortunately, this experience has severely damaged my trust, and it's unlikely I will continue to support Nando's in the future.