RR
Rushdeen R
1 reviews | Active since Aug 2016
23 Aug 2019, 21:40
Very disappointed Nando's Kenilworth.
Placed an order their app. The app said I was to collect at 8:05. I get to the store they say the order wasn't placed. I then pay for a new order at the till at 20:15. I then get the confirmation for collection of the app order that I placed via SMS at 20:35????? I waited for 1 hour 10 mins for my order. When I get my food IT'S COLD. I tell the lady and she merrily walks to the back and heats the food in the microwave. I accept the food as I do not have a choice as it is already 21:15 and kids haven't eaten yet.
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Nando's's replyOfficial
24 Aug 2019, 17:45 Good day Rose,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply24 Aug 2019, 17:45
Official
Good day Rose,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)