Very bad service

So today I ordered Nandos via Uber at N1 City at 10.30am. What a mission! My order arrived by 11:00am....super! However, the chicken was underdone and ******. I called the store and spoke to the manager.

The manager apologised, and advised that he will send a replacement meal, they have to now wait on one of their own drivers. This was just past 11am. Now I know how long this process is going to be, because I have been through it before. I called the call centre as I could not get hold of the store, it kept ringing non stop after a few attempts, then the call gets dropped.

Literally 2 hours later, I received my replacement meal. The order was incorrect! How difficult can it be to prepare a simple vanilla order (quarter chicken - leg and thigh, and peri chips). I received a breast with wedges. I called the manager immediately, he apologised and said it would be replaced (again). It is now nearly 3 hours later, and I'm still sitting with an incorrect order, waiting for my replacement meal since 11:00am, and it is now 14:00pm!